Last Updated: June 16, 2026
Thank you for shopping with Serenova Jewels. We aim to deliver your orders safely and on time.
Processing Time
All orders are processed within 1–3 business days after confirmation.
Orders are not processed on weekends or public holidays.
Shipping Time
Delivery time may vary depending on your location:
- Local Orders: 3–7 business days
- International Orders (if applicable): 7–15 business days
Delays may occur due to courier services, weather conditions, or high order volume.
Shipping Method
We use trusted courier services to ensure safe and reliable delivery of your orders.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) for selected locations.
COD orders may require confirmation via phone, SMS, or email before dispatch.
Shipping Charges
Shipping charges (if any) will be displayed at checkout before placing the order.
We may also offer free shipping on selected products or promotions.
Order Tracking
Once your order is shipped, tracking details (if available) will be shared via email or SMS so you can track your shipment.
Delivery Issues
If your order is delayed, lost, or not delivered, please contact us so we can assist you.
Incorrect Address
We are not responsible for delays or failed delivery due to incorrect or incomplete shipping addresses provided by the customer.
Contact Us
If you have any questions about shipping, please contact us:
Email: support@serenovajewels.shop
Website: serenovajewels.shop
