Last Updated: June 16, 2026
Thank you for shopping with Serenova Jewels. We strive to provide quality products and a great shopping experience.
Return Eligibility
Customers may request a return or exchange within 7 days of receiving their order.
To be eligible for a return:
- The item must be unused and unworn.
- The item must be in its original condition and packaging.
- The item must not be damaged by the customer.
- Proof of purchase may be required.
Non-Returnable Items
The following items are not eligible for return:
- Used or worn items
- Washed products
- Damaged items caused by customer misuse
- Clearance or sale items (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- A brief description of the issue
We will review the request and provide a suitable solution.
Cash on Delivery (COD) Orders
We currently offer Cash on Delivery (COD) as a payment method.
Return and exchange requests for COD orders are handled according to the same policy outlined above.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed within a reasonable timeframe using an appropriate refund method.
Exchange Policy
Customers may request an exchange for eligible items if the requested size or product is available in stock.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from us.
Contact Us
For return, refund, or exchange requests, please contact us:
Email: support@serenovajewels.shop
Website: serenovajewels.shop
